PestLine AI + FieldRoutes: the lead lands itself.
PestLine AI answers every call to a FieldRoutes pest control company, 24/7, in the company's name. During the call it books the inspection as a hold on your calendar (or holds it for your one-tap approval), and when the call ends a caller who gave a name lands in FieldRoutes as a customer, a full note and a Follow Up task. No retyping at midnight, no third-party connector in between.
What lands in FieldRoutes after a call.
Three things, at the end of every qualified call. That is the whole write surface, and it is small on purpose.
A customer record
The integration searches your FieldRoutes account first, by phone and then by email, so an existing customer is found, never duplicated. Only when there is no match does it create the customer.
A full-capture note
Everything the receptionist captured, on the customer: the pest, the address, the urgency, and what the caller said in their own words. Your team reads the call without replaying it.
A Follow Up task
So the lead surfaces in the workflow your team already lives in. Urgent jobs arrive with the task flagged urgent; nothing waits in an inbox.
What it leaves to your team.
Each boundary is deliberate, and each one comes with what happens instead:
- The route slot. The receptionist books the inspection as a hold on your calendar, or holds it for your one-tap approval, and your office places it on the FieldRoutes schedule.
- Payments. Card details are never taken on a call; payment endpoints are refused in the client itself, not just left unused.
- Timing. The hand-off to FieldRoutes runs after the call ends, so nothing about the integration can slow a live conversation.
- Filtering. Silent hangups and junk calls are dropped, so only a real captured lead lands in your account.
How going live works: dry run first, always.
Your FieldRoutes account is your system of record, so the integration treats first contact with it as a ceremony, not a default.
Every connection starts in dry run
From the day your credentials connect, the full pipeline runs on your real calls and records exactly what it would have sent to FieldRoutes, and sends nothing. You see the precise payloads before your account sees any of them.
You review the dry run with us
The PestLine AI team walks the recorded output with you: the customer it would have created, the note, the task. What you see is byte for byte what going live will write.
The live switch is ours to flip, with you
Going live is a deliberate act by the PestLine AI team after that review, together with you. It never flips automatically, and no software update can arm it on its own.
Setup is managed, like everything else.
You request a per-office API key and token from FieldRoutes support, available on plans with API access. The PestLine AI team connects them, stores them encrypted, runs the dry run with you, and flips the live switch together with you. Your office builds nothing and maintains nothing.
And the integration is an addition, not a dependency: every call still produces the structured job card by text and email, with the recording and transcript behind it, whether the push is on, off, or mid dry run.
Running something else? It works alongside.
Jobber has its own built-in hand-off: the Jobber integration. PestPac, Briostack, and GorillaDesk work alongside: job cards by text and email, bookings as holds on your calendar, nothing changes on day one. FieldRoutes gets more: the built-in hand-off on this page, switched on per company. PestPac offices: how PestLine AI works alongside PestPac.
The integration questions owners ask.
Do I need Zapier or another connector?
No. PestLine AI talks to the FieldRoutes API directly. There is no third-party middleware in the path, nothing extra to subscribe to, and nothing extra to break.
What do I need from FieldRoutes to connect?
A per-office API key and token, issued by FieldRoutes support on plans that include API access. You request the credentials, the PestLine AI team connects them for you, and they are stored encrypted.
Will it create duplicate customers?
It is built not to. Every push searches your account first, by phone number and then by email, and creates a customer only when no match exists.
What happens if a push fails?
Nothing, loudly. The call itself is never touched, the job card still arrives by text and email, and the failure surfaces in your dashboard instead of disappearing. The push is an addition to the job card, never a replacement for it.
Does it book the inspection?
Yes. During the call it books the inspection as a hold on your calendar, or holds it for your one-tap approval, and a caller who gave a name lands in FieldRoutes as a customer, a full note and a Follow Up task when the call ends. Your office places the route slot in FieldRoutes.
Does it take payments?
It does not take payments on a call, by design. Payment endpoints are refused in the code itself.
What about other pest software, like Jobber, PestPac, Briostack or GorillaDesk?
Jobber has its own built-in hand-off, connected from your dashboard in one click. PestPac, Briostack, and GorillaDesk work alongside: job cards arrive by text and email and bookings land as holds on your calendar, so nothing about your workflow has to change. The hand-off described on this page is FieldRoutes-specific.
Keep going.
FieldRoutes is a trademark of its owner. PestLine AI is an independent product and is not endorsed by or affiliated with FieldRoutes.
Stop retyping your own leads.
Hear the receptionist take a call end to end, then picture the lead already sitting in FieldRoutes when it hangs up. That is the whole pitch.
Hear it live