Privacy Policy

PestLine AI ("we", "us") is an AI receptionist service for pest control businesses, operated by Flair Technologies Ltd. We answer calls, texts, and web inquiries on behalf of the pest control companies that subscribe to our service ("Companies").

When you contact a Company that uses PestLine AI, we process the information needed to help you: your name, phone number, email address, message content, call recordings and transcripts, property address, details of the pest issue you report, photos you choose to send, and appointment details.

From Companies and their staff, we collect account details: business name, contact details, service list, pricing, service area, and business hours.

When you visit our website, we log visit information: IP address, approximate location, pages viewed, and interactions with the site and demo. We use it to operate and improve the service and to follow up with businesses that have expressed interest.

• To respond to your inquiry, state published price ranges, and schedule appointments
• To send appointment confirmations and reminders you have requested
• To notify the Company's owner and staff about your inquiry or booking
• To ask for feedback after a completed service
• To operate, secure, and improve the service

We do not sell personal information.

The uses above describe the customer contact and booking information you share with a Company. They do not apply to Google user data. Google user data obtained through the Google Calendar integration is used only as described in the "Google user data" section below, solely to provide the scheduling feature, and for no other purpose.

A Company can connect its Google Calendar to PestLine AI so that we can check real-time availability and place bookings on its calendar. This connection is made by the Company through Google's OAuth consent screen and can be revoked at any time.

What Google user data we access

• Google Calendar availability (free/busy times) on the connected calendar, to offer open appointment slots.
• The ability to create, update, and cancel the appointment events that PestLine AI schedules on the Company's behalf.
• The email address of the connected Google account, only to show the Company which account is linked.

How we use it

We use this Google user data solely to provide the booking feature: reading free/busy availability so the assistant only offers genuinely open times, and creating, updating, or cancelling the appointment events the Company books.

We do not use Google user data for any other purpose. Specifically, we do not use it to improve, develop, or analyze any other product; we do not use it for analytics, research, advertising, marketing, or feedback requests; we do not sell it; and we do not use it to train any artificial intelligence or machine-learning model, whether ours or a third party's. Google user data is passed to our AI provider (Anthropic, via the Claude API) only transiently, at the moment of scheduling, to determine which open times to offer; it is not retained by that provider, and Anthropic does not use data submitted through its API to train its models. Our voice providers (Vapi for call handling and Deepgram for speech-to-text) never receive Google Calendar data.

How we store and protect it

Google OAuth access and refresh tokens are encrypted at rest (AES-256-GCM) and transmitted over TLS. Calendar data is processed only to check availability and write events; access is limited to what is required to operate the service.

Sharing

We do not sell Google user data, and we do not share or transfer it to third parties except as necessary to provide the booking feature (for example, our cloud hosting and processing providers, under confidentiality obligations) or where required by law.

Retention, deletion, and revoking access

A Company can disconnect Google Calendar at any time from the PestLine AI dashboard, or revoke PestLine AI's access at myaccount.google.com/permissions. When access is revoked, or when an account is closed, we delete the stored Google tokens. We do not retain Google Calendar data beyond what is needed to operate the booking feature.

Limited Use

PestLine AI's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

The PestLine AI app for iPhone and Android is used by the staff of pest control companies that subscribe to PestLine AI: technicians, office staff and owners. Your company creates your account; there is no public sign-up. This section explains what the app collects from you, and why.

What the app collects

Your account details. Your name, your work email address and, if your company adds it, your phone number. We use your email to send you sign-in codes.

Your work records. What you record on a visit: check-ins, pesticide application records (product, EPA registration number, amount, area, target pests, method and weather), bait station and trap checks, conditions, checklist answers, notes, photos, customer signatures, and payments you record, including photos of checks, which show the customer’s bank details. These records belong to your company.

Your location, only if you allow it. When you check in, save a treatment record or add a bait station, the app records where you were. When you tap “On my way” for a visit, the app sends your position (with direction and speed) to us during that drive, including while you use another app such as your maps, until you check in or for at most 3 hours. We use the latest position for arrival updates and keep the drive’s path for 30 days so your company can see the route. The customer’s tracking page shows only your first name and the arrival time you set, never your location. Apart from those moments, location is never collected. You can use the app with location turned off.

Your device. If you allow notifications, a push notification token so we can alert you about new bookings, calls and visits. Also your device’s name, type, operating system and app version, so you can see and sign out the devices signed in to your account. When the app checks for updates, our update service receives a random install identifier, the operating system and the app version.

What the app does not collect

The app has no advertising and no third-party analytics, and it does not track you across other apps or websites. It never uses your microphone. Card and bank details are typed into the secure form of our payment processor, Stripe, and go straight to Stripe: we never see or store a full card or bank account number.

AI drafting (optional)

If you agree on the consent screen, the app sends a visit’s records (products, areas, devices, conditions) and your visit notes to our AI provider, Anthropic, to draft the customer’s service summary. Customer contact details and payment details are never sent. You approve every word, and you can turn this off in the app at any time. We record your choice.

Who processes the data

We use service providers to run the app, and they process data only on our instructions: Supabase (database and photo storage), Vercel (hosting), Expo (push notifications and app updates), Stripe (payments), Anthropic (AI drafting, only with your consent), Intuit (QuickBooks Online, only if your company connects it: customers, products and services, invoices, payments, deposits and account names) and Resend (email). We do not sell personal information, and we do not share it for advertising.

How long we keep it

Your company decides how long its business records are kept, and the law sets a minimum. Pesticide application records are kept for at least the period your state requires, which can be several years, and are never deleted early. Invoices and payment records are kept as financial records.

Deleting your account

You can delete your account in the app (Me or More, then Account, then Delete account) or by following the steps on the account deletion page. We remove your login, the name, email address and phone number on the account, your signed-in devices, push registrations and your last shared location. The work records you created stay with your company, as the law and the company require: pesticide application records with the name and licence recorded at the time, visits, photos, signatures, payments and invoices, licence records and the audit log. To see or correct those records, contact your company.

Questions about the app: reach us through the support page.

You receive texts from us only if you texted a Company first, submitted a form with your mobile number, or asked for text follow-up during a call. These are appointment and service messages: confirmations, reminders, a follow-up after your visit, and an invitation to review the Company. Message frequency varies. Message and data rates may apply.

Separately, if you are a pest control company owner or a prospective owner, PestLine AI (a service of Flair Technologies Ltd) sends account notifications and customer-care texts directly to you - such as new-lead and new-booking alerts, account and service updates, and responses to a demo you requested - only after you provide your mobile number and tick the SMS-consent box on a PestLine AI form (for example the demo request form). We do not send marketing or promotional texts. Consent is not a condition of any purchase, and message frequency varies with message and data rates possibly applying.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Reply STOP at any time to opt out of texts. Reply HELP for help. Opting out stops all non-essential messages from that number.

We share your information with the Company you contacted; it is their customer relationship. We also use service providers solely to deliver the service, under contracts that restrict their use of your data: telecommunications carriers (SMS and voice), cloud hosting, and AI processing - Anthropic (Claude API) for reasoning across our text and voice channels and, for voice, Vapi (call orchestration) and Deepgram (speech-to-text). We do not build, train, host, or operate our own AI or machine-learning model, and none of these providers use your data to train their models. We may disclose information if required by law. If PestLine AI is involved in a merger, acquisition, or sale of assets, your information may be transferred to the successor as part of that transaction, subject to the protections in this policy, and we will provide notice. Google user data is transferred in such a transaction only as permitted by the Google API Services User Data Policy, including obtaining any required consent.

We keep conversation and booking records for as long as the Company maintains an active account, and delete or anonymize them after closure or on valid request. Data is encrypted in transit and at rest with access limited to what operating the service requires.

You can request access to, correction of, or deletion of your personal information by reaching us through the contact page. Texting STOP opts you out of SMS at any time.

Privacy questions: reach us through the contact page.